Refund & Cancellation Policy

Last Updated: 13 January 2026

This Refund & Cancellation Policy applies to subscriptions purchased directly from StayReo for the StayReo web-based POS Service.

1. Monthly Subscriptions

• No refunds: Payments for monthly subscription plans are strictly non-refundable.
• Cancellation: Cancelling a monthly plan stops future auto-renewal only.
• Access: Service access will continue until the end of the already paid billing month.

2. Yearly Subscriptions

Free Trial

Every yearly subscription includes a one (1) month free trial period.

Refund Policy After Trial

• No refunds after trial: Once the free trial period ends and payment is processed, the yearly subscription becomes binding and non-refundable.
• If you cancel during the trial month, no payment will be charged.
• If you continue beyond the trial period, the full yearly fee applies and is non-refundable.

3. How to Cancel

You may cancel during the free trial period by:

• Contacting us at info@stayreo.com, or
• Cancelling directly through your account dashboard (if available).

After the trial period ends and payment is processed:

• Cancellation will only prevent auto-renewal for the next billing cycle.
• No refunds will be issued for the active yearly subscription term.

4. Integrations, Third-Party Fees & Hardware

• Fees charged by third-party integrations (including payment gateways, delivery platforms, and accounting tools) are not refundable by StayReo.
• Any hardware, if offered, is governed by its own sales, return, and manufacturer warranty terms.

5. Governing Law & Jurisdiction

This Policy is governed by the laws of India.
Courts located in Gujarat shall have exclusive jurisdiction.